Enchanting Beads

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Return policy

Enchanting Beads has a 10 day money back guarantee. If for some reason you don't like your beads/items, pack them very securely(all lampwork must be wrapped securely and then packed in a shipping box so they can't move around). Improperly packaged items will not be accepted for return. Return them in the condition they were received with a copy of your receipt and you will receive a full refund minus shipping costs once they are received in sell-able condition.

No returns or exchanges on special orders/requests, books, dvds or videos please.


How do I place an order?

There is a secure checkout shopping cart in place to make ordering easier and safe.

For orders with Visa, Mastercard, Paypal or check for payment, please use the shopping cart so you can enter your information on the secure server. You may also fax orders that will be paid via credit card to 251.961.2193.

Please use the printer friendly order form or include your name, credit card billing address, shipping address, type of credit card, credit card number, and expiration date with your order. Your order cannot be filled without this information.


How may I pay?

-Mastercard or Visa through the secure shopping cart or fax

-PayPal Credit card payments, instant Paypal transfers and e-checks accepted via Paypal.

Orders paid with Paypal must be sent to a confirmed Paypal account address per Paypal's Seller Protection Policy.

-Check payable to Michelle Hershman. Orders paid via check may be held until the check clears the bank.

-Money Order payable to Michelle Hershman.

Checks and Money Orders must be drawn on USA banks. International checks or money orders are not accepted.

Are all the lampwork beads on the Enchanting Beads website made and ready to ship today?

No. The lampwork beads listed in the In Stock area are ready to ship. Those listed in other areas are made after an order is received.

Does Enchanting Beads do backorders for out of stock items?

No. At this time, Enchanting Beads does not track backorders. Please reorder any out of stock items not included in your shipment when the items are back in stock.


When will my order ship?

I am happy to give an estimated time of completion for your lampwork order, upon request. Each lampwork bead is hand-made after the order is placed, if it was not listed in the In-Stock lampwork areas, and payment received. All other items generally ship within 1-2 business days of receiving payment unless otherwise indicated.

How will my order be shipped?

Orders are shipped via USPS within the USA. Priority mail and first class mail is available to US shipping addresses. Priority mail generally arrives in 2-3 days after shipment. First class mail generally arrives in 3-10 business days depending on your location. USPS does not guarantee the shipping time for first class and priority mail so the times are just an average from my experience.

Orders shipped to non-USA countries are shipped USPS First Class Mail International, USPS Priority Mail International or Express International. Express mail is often delivered in 5-7 days but delays do occur. Global Priority is not available to all countries. Average delivery time for First Class International mail is 1-3 weeks. Priority Mail International averages 5-14 days. Note for international mail, packages are not considered lost for 45 days. Customs often delays package and that is beyond Enchanting Bead's control. All customs paper work will be filled out accurately as merchandise, with the value declared according to your final invoice. Any duty (taxes)/fees levied by your country are your responsibility. If you do not know what these fees may be, please, contact your customs office before ordering. USPS does not guarantee the shipping time so the times are just an average from my experience.


How much is shipping within the USA?

The shopping cart will calculate the rates for your order based on the weight of your items plus allowing for the weight of the packaging needed to safely ship your order. Rates start at $1.75. First class and priority mail via USPS are available. First class mail shows as a shipping option until your order weighs more than 13oz as there is an USPS first class mail weight limit.


How much is shipping to other countries (non-USA)?

Rates are calculated by the shopping cart order are based on weight of your package. First Class International and Priority Mail International mail is available. For an order with tiny but very heavy non-fragile items sometimes the rate quoted will be too high, as Enchanting Beads uses the USPS Priority Mail flat rate envelopes to save you shipping expense whenever it provides safe packing for your items. It will be manually corrected before your order ships, if this is the case with your order.

Average delivery time for First Class International mail is 1-4 weeks. Priority Mail International averages 5-14 days. Note for international mail, packages are not considered lost for 45 days. Customs often delays package and that is beyond Enchanting Bead's control. All customs paper work will be filled out accurately as merchandise, with the value declared according to your final invoice. Any duty (taxes)/fees levied by your country are your responsibility. If you do not know what these fees may be, please, contact your customs office before ordering.


My order arrived damaged, what should I do?

Please keep all packing materials and the box/envelope that your items arrived in. Contact Enchanting Beads for further instructions within 3 days of delivery.

Mailing address:

Michelle Hershman
PO BOX 905
Lillian, AL 36549


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If you don't remember your password:
Click 'Your Account' on the top right of the screen.
Enter your email address
Click the circle beside 'Please Email me My Password'
Click Login.

If you know your password and just want to change it:
Click 'Your Account' on the top right of the screen.
Enter your email address or login id.
Enter your password.
Click Login.
Click Edit Account.
Enter the new password into the password and confirm password boxes.
Click Save on the bottom right of the screen.




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All text, graphics, and pictures are copyright or licensed to M. Hershman, Enchanting Beads 2001-2016. All rights reserved.


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