2021 Update
Enchanting Beads is still shipping orders out in 1-2 business days, as usual. USPS is still experiencing overwhelming volumes due to the combination of COVID-19 and unprecedented holiday shipping volumes. They are working as quickly as possible during these unusual times. Mail delivery is taking longer than usual. Please understand exact delivery times are not guarenteed and are out of our control.
We are still shipping internationally. Please understand that high mail volumes and safety restrictions, due to COVID-19, delivery times will be longer than usual. Possibly much longer. For some countries 2+ months is not unusual due to postal services transportation issues and limited employees.
Return policy
Enchanting Beads has a 10 day
money back guarantee. If for some reason you don't like your
beads/items, pack them very securely(all lampwork must
be wrapped securely and then packed in a shipping box so they
can't move around). Improperly packaged items will not be
accepted for return. Return them in the condition they were
received with a copy of your receipt and you will receive a full
refund minus shipping costs once they are received in sell-able
condition.
No returns or
exchanges on special orders/requests, books, dvds or videos please.
How do I place an order?
There is a
secure checkout shopping cart in place to make ordering easier and safe.
For orders paid with credit cards please use the shopping cart so
you can enter your information on the secure server.
How may I pay?
-Mastercard
or Visa through the secure shopping cart or fax
Does Enchanting Beads do backorders for out of stock items?
No. At this time, Enchanting Beads does not track backorders. Please reorder any out of stock items not included in your shipment when the items are back in stock.
When will my order ship?
Orders generally ship within 1-2 business days of receiving payment unless otherwise indicated.
How will my order be
shipped?
Orders are
shipped via USPS within the USA. Priority mail and first class
mail is available to US shipping addresses. Priority mail generally arrives in 2-3 days
after shipment. First class mail generally arrives in 3-10 business days
depending on your location. USPS does
not guarantee the shipping time for first class and
priority mail so the times are just an average from my
experience.
Orders shipped to
non-USA countries are shipped USPS First Class Mail International, USPS Priority Mail International or Express International. USPS Prioirty Mail and Express is not available to all countries. Average delivery time for First Class International mail is 1-3 weeks but can take longer. Priority Mail International averages 5-14 days. Note for international mail, packages are not considered lost for 45 days. Customs often delays package and that is beyond Enchanting Bead's control. All customs paper work will be filled out accurately as merchandise, with the value declared according to your final invoice. Any duty (taxes)/fees levied by your country are your responsibility. If you do not know what these fees may be, please, contact your customs office before ordering. USPS does not guarantee the shipping time so the times
are just an average from my experience.
How much is shipping
within the USA?
The shopping cart will calculate the rates for your order based on the weight of your items plus allowing for the weight of the packaging needed to safely ship your order. Rates start at $1.75. First class and priority mail via USPS are available. First class mail shows as a shipping option until your order weighs more than 13oz as there is an USPS first class mail weight limit.
How much is shipping to
other countries (non-USA)?
Rates are calculated by the shopping cart order are based on weight of your package. First Class International and Priority Mail International mail is available. For an order with tiny but very heavy non-fragile items sometimes the rate quoted will be too high,
as Enchanting Beads uses the USPS Priority Mail flat rate envelopes to save you shipping expense whenever it provides safe packing for your items. It will be manually corrected before your order ships, if this is the case with your order.
Average delivery time for First Class International mail is 1-4 weeks.
Priority Mail International averages 5-14 days. Note for international mail,
packages are not considered lost for 45 days. Customs often
delays package and that is beyond Enchanting Bead's control. All
customs paper work will be filled out accurately as merchandise,
with the value declared according to your final invoice. Any duty
(taxes)/fees levied by your country are your responsibility. If
you do not know what these fees may be, please, contact your
customs office before ordering.
My order arrived damaged, what should I do?
Please keep all packing materials and the box/envelope that your items arrived in. Contact Enchanting Beads for further instructions within 3 days of delivery.
Mailing address:
Michelle
Hershman
PO BOX 905
Lillian, AL 36549
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If you don't remember your password:
Click 'Your Account' on the top right of the screen.
Enter your email address
Click the circle beside 'Please Email me My Password'
Click Login.
If you know your password and just want to change it:
Click 'Your Account' on the top right of the screen.
Enter your email address or login id.
Enter your password.
Click Login.
Click Edit Account.
Enter the new password into the password and confirm password boxes.
Click Save on the bottom right of the screen.
